Right of Return

1. Return Window & Requirements

We offer a 30-day return window from the date of delivery. To ensure smooth processing and a full refund, the following conditions must be met:

• The item is in perfect, resalable condition (no significant signs of wear, stains, odors, or damage).
• The item has not been washed.
• All tags and accessories are still attached/included.
• Please use the original packaging for the return whenever possible.
• The return has been registered with our customer service team in advance.

Please do not send packages back without prior registration, as this can significantly delay processing and refunds.

2. Return Costs & Process

2.1 Return Shipping Costs

The customer is responsible for the direct costs of return shipping (except in cases of proven defective or incorrectly shipped items).

2.2 Proof of Return (Tracking)

Please note that in the event a package is lost, you will be required to provide proof that the item was shipped back to us. We therefore strongly recommend sending returns via registered mail or a tracked shipping service.

If a return is lost in transit and no proof of shipment/tracking is available, we unfortunately cannot issue a refund.

2.3 International Returns & Customs Processing

Returns are sent to our international logistics center. Please be sure to follow these customs requirements:

• Returns must be declared on the customs form as "Returned Goods – No Commercial Value."
• Our logistics center cannot accept shipments that would require us to pay import duties, taxes, or handling fees upon arrival.
• Incorrectly declared shipments will be refused or sent back to the sender.
• Refunds are issued only after the item has been received and inspected at our logistics center.

3. Compensation for Reduced Value

We reserve the right to refuse a return or deduct a reasonable amount for reduced value from the refund if the item:

• Shows significant signs of wear, stains, or odors,
• Has been washed,
• Has clearly been used beyond simply trying it on, or
• Is missing tags or accessories.

No refund will be issued in cases of return fraud (sending back the wrong item).

4. Refunds

Once we have received and inspected your return, you will receive a confirmation email. Refunds are issued within 5–10 business days to your original payment method. Original shipping costs are non-refundable.

5. Exchanges

A direct exchange is unfortunately not possible for logistical reasons. Please return the item in accordance with our return policy and place a new order for your desired size or color.

6. Warranty (Defects & Incorrect Shipments)

Statutory warranty rights apply. If you have received a defective or incorrect item, please contact us immediately at info@hudsonmaison.com.

To help us find a fast resolution (free replacement or refund), please include the following in your email:

• Your order number,
• A brief description of the defect, and
• Clear photos showing the issue.

For confirmed defects, we will of course cover the cost of a replacement shipment or refund the purchase price including shipping costs.

7. Return or Cancellation Process

7.1 Cancellation Window Before Shipment

To maintain our fast delivery times, orders are automatically transmitted to our logistics center. As a result, cancellation before shipment is only possible within 10 minutes of placing your order.

If your cancellation request is received after this window, the package will already be in the shipping process and cannot be stopped. In this case, your statutory right of return applies: you may return the item to us after receiving it.

7.2 Return Steps

1. Contact us at info@hudsonmaison.com to register your return.
2. We will provide you with the return address and instructions.
3. Ship the package with postage prepaid and (recommended) with tracking to the address provided.
4. Once we receive and inspect the item, you will receive your refund.

Customer service response time: Typically within 24 hours (excluding weekends/holidays).

8. Exclusion of the Right of Return (Hygiene Items)

The right of return does not apply to sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery. This applies in particular to:

• Underwear & swimwear (if the hygiene seal has been removed)
• Shapewear with direct skin contact
• Items with an opened hygiene seal